Frequently Asked Questions

The first platform designed for blind box collectors. You add your collection, find someone who has a duplicate of your figure (and who has the one you’re missing), and you swap securely; no reselling, just bartering between enthusiasts.

The swap will open in stages: on 15 October 2026 for Founding Members, on 21 October for Early Adopters, and on 31 October for everyone else. Account registration is already open: you can add your collection and wishlist in the meantime.

Yes. Creating your account, listing your collection and wishlist, viewing your matches and chatting with other members is free. Only the swap itself incurs a cost: a service fee of €2.99 per person, payable at the time of the swap.

In four steps: (1) you add your collection, (2) the algorithm finds your match, (3) you swap securely: integrated shipping label (Mondial Relay, Colissimo) and parcel tracking, (4) you receive your figure; the transaction is only confirmed once the item has been checked upon receipt.

A ‘double coincidence’ occurs when you have a duplicate figure that someone else is looking for, and that person happens to have the very one you’re missing – in which case, a match is suggested to both of you. Matching can be based on a specific figure or an entire series.

Upon launch, adding a figure will involve a scan: visual recognition identifies the series, number and rarity, which minimises errors and counterfeits. A second scan upon receipt secures each exchange.

As soon as the swap is accepted, you choose your delivery method in ‘My Swaps’ (Mondial Relay to a collection point or to your home, Colissimo to a post office or to your home), with the price shown. A single payment covers your postage label and your share of the swap: the label appears straight away and is sent to you by email. Print it out, pack your figure, stick the label on and drop off the parcel. Click ‘I’ve sent it’ and tracking will start automatically. Don’t have a printer? Choose Mondial Relay with a QR code: the collection point will print the label for you. The delivery collection point is chosen by the recipient; you don’t need to select it.

Everyone pays for the postage of their own figure: the postage label (from €3.42 to a Mondial Relay collection point) and the packaging. The postage is paid via your swap-iit wallet, in a single payment along with your share of the exchange (€2.99 service fee). Your wallet can be topped up by card, and any remaining balance can be used for future exchanges.

To ensure every swap goes through. Before your first swap, you register a credit or debit card with Stripe, our payment provider: nothing is debited, nothing is blocked, and we never see the card number. It is only used if the other member has sent their figure and your parcel has not been dispatched within 7 days: we will then deduct €20, of which €15 goes to the other member as compensation and €5 to swap-iit for handling the dispute. If your bank refuses, the amount remains due and your swaps will be blocked until payment is made. You can find your card details under ‘My Account’, ‘My Swap Guarantee’.

Each stage has a deadline, with a reminder sent before it expires: 4 days to reply to an offer, 3 days after acceptance to take photos of your figure, 48 hours to pay for your postage label, and 7 days in total to post your parcel. If the other member misses the deadline for the photos or the parcel label, the swap is cancelled and the amount you paid is refunded to your wallet. If you are the one who misses the deadline, the swap counts as an abandonment on your profile, and after the second instance, your swaps will be suspended. Regarding the parcel, a final reminder is sent on the 6th day: if only one of the two parcels has been posted after 7 days, the sender gets their postage back, whilst the other party loses theirs; if neither has been posted, the swap is cancelled and no one is refunded. Full details are set out in the Terms and Conditions.

You’re responsible for the packaging. To avoid breakages (and disputes): a cardboard box or padded envelope is compulsory (never use a plain envelope), bubble wrap around the figure and its box, no tape directly on the original box (a damaged box loses value), and avoid reusing packaging with visible old labels.

The most sought-after blind boxes: Labubu (Pop Mart), Smiski, Sonny Angel, Molly, Dimoo, Skullpanda, Crybaby, Hirono, Baby Three… The catalogue will be expanded over time.

The first 500 people to register before accounts open will receive the Founder badge and gain access to the swap on 15 October, a week before everyone else. The next 2,000 will receive the Early Adopter badge and gain access on 21 October. Both tiers are now closed.

You’ll receive a personal referral code, which you can view in your account. For every person who creates an account using your code, you’ll receive a free swap, up to a maximum of ten.

Add swap-iit to your home screen: on an iPhone, using Safari, tap the Share button then ‘Add to Home Screen’; on Android, using Chrome, tap the ⋮ menu then ‘Install app’. Then enable notifications so you’ll be alerted as soon as a swap is offered to you. Step-by-step instructions are on the Install swap-iit page.

Yes. We comply with the GDPR; you can unsubscribe with a single click and we do not send spam. Our audience tracking uses Matomo, which we host ourselves, with no adverts and no data shared with third parties (details in our cookie policy). Everything else is set out in our privacy policy.

swap-iit is published by Lean Grup SLU (Andorra). See the legal notice.

Email us at hello@swap-iit.com.