← back

Terms and Conditions of Use

This English translation is provided for convenience only. The French version is the only legally binding text and prevails in case of any discrepancy.

Product
version Last updated: 02/11/2026

1. Introduction

These General Terms and Conditions of Use (hereinafter “GTC”) govern access to and use of the swap-iit.com website and the exchange service. They replace the “waitlist” version that applied prior to the opening of accounts on 3 October 2026.

By creating an account, you unreservedly accept these Terms and Conditions of Use.

Important note: account registration has been open since 3 October 2026. The swap service, however, will only become active from 15 October 2026, in stages: 15 October for Founding Members, 21 October for Early Adopters, and then 31 October for everyone else. Until then, you can create your account and prepare your collection, but no trades can be proposed or completed. You will be notified by email when the service becomes available to you.

2. Service provider

The swap-iit service is published by:

LEAN GRUP SLU
NRT number: L-715548-L
3 Avinguda de la Bartra, AD200 Encamp, Andorra
Contact: hello@swap-iit.com

3. Purpose of the service

swap-iit is a platform for swapping figurines between individuals. It offers:

Rolling launch. The swap opens on 15 October 2026 for Founding Members, on 21 October for Early Adopters, and on 31 October for all members. Before your designated date, you can create your account and prepare your collection, but you cannot propose a swap.

swap-iit is not a sales platform. Each swap involves two figures changing hands. A cash adjustment may be made to compensate for a difference in value, but can never replace one of the two figures.

Service fee: a fixed amount of €2.99 per member per swap, displayed before any confirmation and locked in once the offer is made. These fees are waived for all swaps proposed up to and including 31 October 2026. A commission also applies to any cash adjustment, where applicable. No fees are charged for creating an account, listing your collection or viewing your messages.

Postage label: each member pays for the postage of their own figurine, at the rate set by the carrier they choose, which is displayed before any payment is made. Your share of the swap (service fee and any commission) is paid at the same time as your shipping label, in a single payment, by credit card or via your wallet. Any balance is settled directly between the two members.

Exchange deadlines. To ensure nobody gets stuck, each stage has a deadline, which is reminded via a follow-up message:

If a member misses the deadline for photos or the label, the swap is cancelled and counts as a no-show, which will be visible on their profile. The other member will be refunded the amount they paid for that swap. Upon a second no-show, the member’s swaps are suspended; they may contact us to have them reinstated. If neither parcel is posted within 7 days, the swap is cancelled and counts as a no-show for both members; neither is refunded the postage. If only one is posted, the member who sent theirs gets their postage back in their wallet; the other member does not, is recorded as having a missed dispatch, their swaps are suspended and the swap-iit team takes over.

Swap guarantee. Before their first swap, each member registers a bank card with Stripe, swap-iit's payment provider. No amount is charged or held when the card is registered. If the other member has posted their parcel and the member's parcel has not been posted within 7 days, the member authorises swap-iit to charge 20 € to this card: 15 € are paid into the other member's wallet as compensation, and 5 € are kept by swap-iit for handling the dispute. If the charge is declined, the amount remains due and the member's swaps are suspended until it is paid, by card or from their wallet.

4. swap-iit wallet

The wallet is an internal payment fund. You top it up in advance, and it is used to cover your fees as you make swaps. It exists for one simple reason: deducting €2.99 via card incurs proportionally high bank charges, whereas a single top-up covering several swaps reduces this cost.

This is not a payment account. Lean Grup SLU is a service provider, not a payment institution or an electronic money institution. The wallet is a prepaid system for our own services, nothing more. The funds remain in Lean Grup SLU’s bank account and are recorded on its balance sheet as a liability to you.

Maximum limit: €50. Any top-up that would exceed this amount will be refused, including any portion that would fall within the limit. The minimum top-up is €5.

What it’s for, and nothing else: the service fee of €2.99 per exchange, the commission deducted from any cash adjustment, postage labels, and paid Verified authentications. When you pay for your postage label by card and do not have sufficient funds, the shortfall is credited to your wallet and used immediately. It cannot be withdrawn to a bank account, transferred to another member, or used for anything other than the swap-iit services listed here. The cash adjustment itself does not pass through the wallet: it is settled directly between the two members.

Non-refundable, with one exception: you have fourteen days from your first top-up to change your mind and request a refund, provided you have not started using the credit. If you have spent part of it, please write to us and we’ll look into it together. After this period, and for any subsequent top-ups, the balance is no longer refundable in cash: it remains available for use on the platform.

Inactivity: if there is no activity in your wallet for twenty-four months, we’ll notify you by email. If there is still no activity after thirty-six months, the remaining balance will expire. We’ll have written to you beforehand, and all you need to do is use it, or log in and make an exchange, to reset the counter to zero.

Account closure: if you close your account whilst there is still a balance, that balance will be lost. Remember to use it up first, or get in touch with us.

Every transaction in your wallet is recorded with the date, amount and reason, and you can view this history at any time via your account. You can also request a full copy from us.

5. Access to the service

Eligibility:

What’s free: creating an account, listing your collection and wishlist, searching for matches and using the messaging service. Service fees are only payable when a swap takes place.

Geographical scope: the service is primarily aimed at residents of France and French-speaking Europe. Swaps are currently possible between France, Belgium and Monaco; other countries will be added over time.

6. Founder’s Badge

A ‘Founder’ badge was automatically awarded to the first 500 people to register before accounts opened, and an ‘Early Adopter’ badge to the next 2,000. These tiers are allocated on a first-come, first-served basis and cannot be reallocated.

Benefits of the Founder badge (subject to change):

The badge is awarded permanently once your registration has been confirmed. Badges cannot be exchanged, purchased or transferred.

LEAN GRUP SLU reserves the right to revoke the badge in the event of obvious fraud (multiple registrations via different email addresses by the same person, use of temporary email addresses, or behaviour contrary to these Terms and Conditions).

7. Referral code

A unique personal referral code is automatically assigned to you upon registration.

You’re free to share this to encourage other collectors to create an account.

The referral reward scheme (points, benefits) will be finalised at a later date and announced before the launch.

Restrictions relating to sponsorship:

Failure to comply with these rules may result in the deletion of your account and the cancellation of any associated benefits.

8. Communication and emails

By creating an account, you agree to receive:

Service announcements (mandatory if you remain a registered member):

Editorial newsletter (optional):

You can unsubscribe from the newsletter at any time:

Unsubscribing from the newsletter does not delete your account: you remain a member, but will no longer receive the newsletter. To delete your account, you can submit a request via your personal account page or by emailing hello@swap-iit.com.

9. Expected behaviour

We foster a supportive and passionate community. When interacting with swap-iit (Discord, email replies, forms), you agree to:

Any breach may result in the immediate cancellation of your registration, without prior notice or compensation.

10. Intellectual property

All elements of the website (illustrations, mascots, text, code, design) are protected by copyright and remain the exclusive property of LEAN GRUP SLU.

No reproduction, even in part, is permitted without prior written consent.

Third-party brands and characters mentioned (Labubu, Pop Mart, Smiski, Sonny Angel, etc.) remain the property of their respective owners and are mentioned for information purposes only.

11. Liability

Nature of the service: swap-iit connects private individuals and facilitates secure exchanges. The platform is neither the seller nor the owner of the figures being exchanged, and does not guarantee the authenticity of any figure that it has not authenticated itself. The identification tools provide an estimate, not a certification.

No guarantee of launch: LEAN GRUP SLU is doing everything in its power to launch the swap-iit platform in October 2026. However, no contractual guarantee can be given regarding the exact date, specific features or geographical scope of the launch.

No guarantee of badges or codes: the benefits associated with the Founder badge and the referral scheme are indicative and may change before the actual launch. LEAN GRUP SLU reserves the right to adjust these benefits in line with any technical or legal constraints encountered.

Disclaimer: LEAN GRUP SLU shall not be held liable for:

12. Termination

By the user: you may request the deletion of your account at any time by writing to hello@swap-iit.com. Your request will be processed within 30 days in accordance with the GDPR.

By LEAN GRUP SLU: we reserve the right to remove a listing without notice in the event of:

13. Data protection

The processing of your personal data is governed by our Privacy Policy, available here: Privacy Policy.

14. Changes to the Terms and Conditions

These Terms and Conditions may be amended at any time to reflect changes to the service, legislation or user feedback.

In the event of any substantial changes, you will be notified by email and may withdraw your consent if you do not agree with the new terms and conditions.

15. Applicable law and jurisdiction

These Terms and Conditions are governed by Andorran law.

For consumers residing in the European Union, the mandatory provisions of the law of their country of residence remain applicable, in accordance with European regulations (in particular the Rome I Regulation).

Amicable resolution: in the event of a dispute, you can contact us directly at hello@swap-iit.com. We will endeavour to find an amicable solution within 30 days.

Mediation: if an amicable resolution cannot be reached, you may, if you are a French consumer, make use of the consumer mediation service free of charge:

Jurisdiction: in the absence of an amicable settlement or mediation, the courts of Andorra la Vella shall have jurisdiction, subject to the mandatory rules on jurisdiction protecting European consumers (who may then bring proceedings before the courts of their country of residence).

16. Contact

For any enquiries regarding these Terms and Conditions:

Email: hello@swap-iit.com

Postal address:
LEAN GRUP SLU
, 3 Avinguda de la Bartra, AD200 Encamp
, Andorra