The swap-iit Community Guidelines

1. Be honest about what you’re swapping

A ‘mint’ figure is one in immaculate condition. A ‘damaged’ box is one that is damaged. No artistic blurring, no camera angles that hide a flaw, no deliberate omission of a scratch.

Describe your figures as they really are. Photograph them in daylight, from several angles, showing any flaws if there are any. The community will recognise those who play fair and penalise those who cheat.

Zero tolerance for counterfeits. If you’re offering a figure whose authenticity you’re unsure of, state this clearly in the description. Knowingly selling a ‘lafufu’ as a genuine Labubu will result in immediate and permanent exclusion from swap-iit.

2. Stick to the deadlines you set

Once a swap has been confirmed, you agree to post your parcel within the time limit set by the platform. You have a maximum of seven days between payment and dropping off the parcel at a collection point or post office.

If something unexpected prevents you from sending your item on time, let your swap partner know via the internal messaging system. Punctuality and communication are the foundation of trust.

A swap abandoned without reason = a penalty on your profile. Three abandoned swaps = temporary suspension of your account.

3. Pack your parcels carefully

A figurine, even a small one, deserves to arrive in one piece. Use a cardboard box or a padded envelope – never a plain envelope. Protect both the figurine AND the original box with bubble wrap. Do not stick tape directly onto the figure’s box, as you’ll damage what’s valuable.

Take a photo of your parcel before sending it, and another one when you receive it. In the event of breakage during transit, these photos will serve as evidence in the event of a dispute.

4. Communicate with respect and kindness

swap-iit is a welcoming community, not a forum for settling scores. In private messages, in comments and in public discussions: please remain polite, even when you’re frustrated.

The following are strictly prohibited, without exception: insults, discriminatory remarks, harassment, unsolicited messages of a personal nature, and mocking others’ collections.

If anyone crosses the line, please report it. We look into every report within 48 hours.

5. Stay on the platform for your swaps

Pre-printed postage labels, parcel tracking, confirmation upon receipt, and dispute resolution: all of this is only possible because your swap goes through swap-iit.

Do not ask for another member’s personal details (phone number, email, social media) to “finalise the deal directly”. Do not reply to anyone who asks you for this information. This is the best way to get scammed, and if it happens outside of swap-iit, we won’t be able to help you.

Any attempt to circumvent the system will be penalised.

6. Respect other people’s privacy

What happens in the messaging system stays in the messaging system. Never share the content of a private conversation publicly without the other person’s consent. Do not post another member’s photos elsewhere without their consent. Never disclose a user’s postal address, even if you have obtained it through an exchange.

Personal data exchanged as part of a swap is used solely to ensure the smooth running of that exchange. Full stop.

7. Help bring the community to life

swap-iit isn’t just a service, it’s a place we’re building together. Help newcomers get started. Answer their questions politely. Be honest when validating community authentications. Share your photos, your favourites and your finds.

Please rate your swap partners honestly at the end of each exchange, giving a star rating that truly reflects your experience. It is this system of mutual trust that ensures swap-iit remains a safe place.

What happens if a rule is broken?

Our moderation team reviews every report within 48 hours. Depending on the severity, possible sanctions include:

• Warning: for a first minor breach, there will be no consequences for your account other than a notification.
• Temporary suspension: from 7 to 30 days depending on the nature of the breach, during which you will be unable to log in and any ongoing swaps will be cancelled.
• Permanent ban: for serious offences or repeat offences: proven counterfeiting, blatant harassment, deliberate fraud, repeated circumvention of the rules.

Sanctions are generally applied on a progressive basis, but certain offences (fraud, hate speech, endangering a minor) result in immediate banning.

Report, dispute, ask a question

Report content or a user: every profile, every item and every message has a ‘Report’ button. A simple form allows you to explain the situation.

To appeal a penalty: email hello@swap-iit.com, stating your username and the reason for your appeal. We examine each case carefully.

If you have any questions about this style guide, come and chat to us on our Discord server or by email. We’re here to help.

One last thing

We’ve written this guide with you in mind. We’ve thought about what you’d like to find when you join a community for the first time. And what puts your mind at ease when you entrust your favourite figurine to a stranger on the other side of France.

Please read this. Please follow these guidelines. And welcome to our site.

The swap-iit team